Business Phone Calls – Page 2

How to Build Effective Customer Service Strategy for Your Online Business

By Chinazom Elizabeth Izuora / February 7, 2023

There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen […]

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How to Resolve Customer Service Issues – by Email or Telephone?

By Chinazom Elizabeth Izuora / February 7, 2023

A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on

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Dealing With an Angry Customer on the Phone

How to Deal With an Angry Customer on the Phone

By Teju Duru / February 7, 2023

As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when you have to deal with an angry customer on the phone. This is particularly tough if this customer is totally unreasonable.

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The Basics of Business Phone Call Etiquette

By Dr. Kelechi Duru / July 31, 2019

Millions of phone calls are made every day and a good part of these are business related. Phone calls are an essential part of any thriving business. Therefore, it is important to know how to ensure that every business phone call you make or receive adds value to your client and company. There is no

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How to Answer Rude Phone Calls Professionally

By Elohor Onoriode / February 7, 2023

Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such

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12 Tips for Answering Business Phone Calls

By Dr. Kelechi Duru / August 11, 2018

Though nowadays there are numerous channels that are used for communicating with customers and running a business, the telephone still remains relevant. Mastering how to answer business phone calls professionally is vital for providing effective customer services. Observing standard business etiquette and professional practices are essential for having a thriving business. Therefore, business phones calls

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Tips for Making Good Personal and Business Phone Calls

By Dr. Ayoade Oyedotun / August 20, 2018

Unless businesses and organizations learn to properly train their staff on the productive use of mobile phones, this means of communication (which is a major blessing to the business world) may also bring down our productivity at the workplace. Most people today have a mobile phone. In fact, many people can’t imagine how they ever

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