In today’s competitive customer service landscape, every interaction with a customer is an opportunity to create a positive impression. Positive scripting is an effective tool that helps call center agents communicate more effectively, reduce customer frustration, and enhance overall satisfaction. This article explores the power of positive scripting, its benefits, how to implement it, and […]
Handling phone calls effectively is crucial for any professional in this fast-paced world. To help you master the art of phone communication, we present an article with concise and practical sample script for answering calls. Enhance your phone etiquette and create a lasting impression on callers with these valuable tips. Customer service telephone scripts help
Customer Service Telephone Scripts: Sample Script for Answering Phone Calls Read More »
A customer service call script is easily the most essential tool for a customer service agent. The importance of excellent Customer Service to an organisation cannot be overemphasized. Sometimes, a company is as successful as its Customer service team. The Customer Service Team must be proficient enough to be able to keep customers loyal to
6 Essential Ingredients for a Customer Service Call Script Read More »
For any B2B or B2C marketplace, successful telemarketing remains one of the best ways to source customers because successful telemarketing is just as impactful as referrals. The seller and buyer both benefit from successful telemarketing; the buyer gets information about the product that will satisfy his needs while the seller receives monetary value for the
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A phone is the quickest mode of communication, I bet only a few people would opine otherwise. Without recourse to where you first met or spoke to the person you intend to make an appointment with over the phone or answer enquiries, every day, all year, speaking on the phone saves time especially if the
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Call center scripts are non-negotiable for call center agents. This is especially correct for new agents, but not entirely, as even experienced agents often reference scripts for clarification. When interacting with a customer, call center agents need a script to follow. A set of written or memorized guidelines to help them interact better with customers.
From time immemorial, cold calling has been an effective way to get clients for products and services. Existing in various forms, its effect is known to increase sales exponentially. The role a great cold call sales script plays in the cycle is exceptionally crucial. Although coming up with out-of-the-box sale scripts takes time, it’s worth
The Essential Ingredients of an Effective Phone Sales Scripts Read More »
Cold calling a stranger to pitch successfully is a challenging task. Only the bold and courageous pick the phone to make cold calls, as no one knows what is waiting on the other end of the line. The thought alone in itself is stressful but actually calling is even more stressful. If you are new
Take the Stress out of Cold-Calls, Learn Simple Tricks Read More »
Usually, an unresponsive client who’s been sent a proposal or a follow-up email becomes unresponsive for several reasons, but the most common of them is that the unresponsive client cannot make you his priority over other agendas on his schedule. Their business, family and social life in many ways will supersede the reason why you
5 Phone Sample Script for an Unresponsive Client Read More »
Service failures and miscommunication often lead to unhappy, dissatisfied, or angry customers. Every organization encounters challenging situations and customers. Organizations that survive are those that can efficiently resolve customer complaints and maintain customer relationships. It is almost impossible to avoid dealing with angry customers on the telephone in this era. Unsatisfied or angry customers must be
5 Tips on Dealing with Angry Customers on the Telephone That Will Make You Stand Out Read More »
Most businesses have an established customer base or repeat customers. These customers account for most of the revenue a business generates as compared to one-off customers. Marketing Expert, Ivana Taylor explains that a study done by Marketing Metrics found that there is a: 60 to 70% chance of successfully selling again to a current customer
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Fixing an appointment may or may not be one of your job descriptions but the fact remains that every professional needs to learn how to carry out this task in the most effective manner and portray professionalism while doing so. In the modern business world, most appointments are fixed via email or phone calls. In
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As a customer care service agent or business person, you would have to address the complaints of your customers whenever the need arises. Although email has been progressively gaining grounds as a means of communication in business, telephone is still very much in vogue. Therefore, handling customers’ complaints effectively on the phone is vital for
Business Phone Call: Handling Customers’ Complaints Read More »
There have been numerous studies and statistics proving that long-term and repeat customers are more productive to a business than new customers! Successful businesses must focus on delivering quality customer service that translates to customer loyalty and retention by having an effective customer service strategy. In a 2010 Harvard Business Review article, Mathew Dixon, Karen
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A delayed delivery. The wrong size, color or specification. An expired coupon or invalid credentials. Something is bound to go wrong once in a while even as you strive to develop a responsive organization that delivers quality customer service. How these occurrences are handled and customer service issues resolved will create a lasting impression on
How to Resolve Customer Service Issues – by Email or Telephone? Read More »
As a customer service agent or a business person, situations may arise that will put you in a desperate position when it comes to work-related phone calls. One of these awkward situations is when you have to deal with an angry customer on the phone. This is particularly tough if this customer is totally unreasonable.
How to Deal With an Angry Customer on the Phone Read More »
Customer service representatives interact with customers on behalf of an organization. One of the ways in which customer service representatives interact with people is through the telephone. Talking with someone effectively on the phone is a form of art which must be learned deliberately. The phone conversation is different from other means of communication such
How to Answer Rude Phone Calls Professionally Read More »